Shipping
Shipping & Delivery
Free delivery on all orders, sent via 1st Class recorded delivery 3 to 5 working days.
Special Next Day Delivery £5.00 Next Day per delivery address within the UK, all UK orders will be dispatched by Royal Mail Special Next Day Delivery 1:00 PM unless otherwise arranged.
Special Next Day Delivery orders need to be received by 1pm to enable same day dispatch, and is not available on Friday, Saturday and Sunday or Public bank holidays. This service may not always be available and if not may be due to a temporary suspension of this service.
Deliveries to Europe and Worldwide orders will be dispatched by Royal Mail International Signed For.
Royal Mail states delivery within 5 to 14 Working days for deliveries to Europe and Worldwide destinations
Delivery destinations in Europe: £10.50
Delivery destinations to USA and the rest of world: £13.50


Easy Returns
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EXCHANGES
We do not offer exchanges, please return your item and in a separate transaction please purchase your replacement item. Upon the return of your original purchase we will credit you payment method with and duplicate postage cost that you may have incurred. This only applies to orders within the UK.

Terms and Conditions
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These general terms and conditions of use govern the access to and use of www.isseymai.com. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. If you do not accept these terms, please do not use the site.
Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Issey Mai London ( a trading name of Cachet London Limited) (Cachet London Limited and of www.cachetlondon.co.uk each separately and together in this Agreement, "we", "us" or "our"), registered address is 4th Floor Centre Heights, 137 Finchley Road, London NW3 3JG - Company Registration number 6042571.
If you require any information regarding shipping, refunds and returning purchases from www.isseymai.com, please refer to these Terms and Conditions as well as our Contact Page. On the Contact Page you will also find a customer registration form, advice and other general information on the services provided by us. If you require further assistance please note that you can contact the Issey Mai London Limited Head Office via the Contact Page form, or by email at care@isseymai.com
These Terms and Conditions, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
REGISTRATION
In order to make purchases on the Site you will need to register. When you register with www.isseymai.com you are required to provide information about yourself that is true, accurate, current and complete in all respects. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Should any of your information change at any time, please notify Issey Mai London Limited by emailing care@isseymai.com Issey Mai London also has the right to change registration requirements at any time. The account password you provide should be unique and kept secure, and you must notify Issey Mai London immediately in the event of any security breach or unauthorised use of your account. Please refer to our Privacy Policy for information on how your data is used by Issey Mai London.
Privacy policy
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This privacy policy sets out how Issey Mai London uses and protects any information that you give Issey Mai London when you use this website. Issey MaiLondon is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Issey Mai London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect the following information:
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Name
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Contact information including email address
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Demographic information such as postcode, preferences and interests
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Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
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Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at care@isseymai.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
Cookie name
Cookie description
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
Your session ID on the server.
GUEST_VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
STF
Information on products you have emailed to friends.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.