Shipping & Delivery
Free delivery on all orders, sent via 1st Class recorded delivery 3 to 5 working days.
Special Next Day Delivery £5.00 Next Day per delivery address within the UK, all UK orders will be dispatched by Royal Mail Special Next Day Delivery 1:00 PM unless otherwise arranged.
Special Next Day Delivery orders need to be received by 1pm to enable same day dispatch, and is not available on Friday, Saturday and Sunday or Public bank holidays. This service may not always be available and if not may be due to a temporary suspension of this service.
Deliveries to Europe and Worldwide orders will be dispatched by Royal Mail International Signed For.
Royal Mail states delivery within 5 to 14 Working days for deliveries to Europe and Worldwide destinations
Delivery destinations in Europe: £10.50
Delivery destinations to USA and the rest of world: £13.50
We do not offer exchanges, please return your item and in a separate transaction please purchase your replacement item. Upon the return of your original purchase we will credit you payment method with and duplicate postage cost that you may have incurred. This only applies to orders within the UK.
Terms and Conditions
Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Issey Mai London ( a trading name of Cachet London Limited) (Cachet London Limited and of each separately and together in this Agreement, "we", "us" or "our"), registered address is 4th Floor Centre Heights, 137 Finchley Road, London NW3 3JG - Company Registration number 6042571.
If you require any information regarding shipping, refunds and returning purchases from www.isseymai.com, please refer to these Terms and Conditions as well as our Contact Page. On the Contact Page you will also find a customer registration form, advice and other general information on the services provided by us. If you require further assistance please note that you can contact the Issey Mai London Limited Head Office via the Contact Page form, or by email at
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
In order to make purchases on the Site you will need to register. When you register with you are required to provide information about yourself that is true, accurate, current and complete in all respects. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
WHAT WE COLLECT
We may collect the following information:
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
Your session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
Information on products you have emailed to friends.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.